Refund policy

Returns, Refunds and Replacements Policy

All orders from Xpo Displays Ltd are custom-made and printed to order. Because products are made specifically for each customer, we do not accept cancellations or offer refunds once production has started.

If an order arrives damaged or defective, please contact us within 2 days of delivery with your order number and clear photos of the issue. We will review the issue and, where appropriate, arrange a replacement.

If a shipment is confirmed as lost by the courier, we will arrange a replacement item of the same product to ensure the order is fulfilled. Replacement production and dispatch are subject to material and production availability. Estimated replacement delivery is typically 2 to 10 working days from confirmation of loss, but this cannot be guaranteed. No refund will be issued for lost shipments where production has already begun, as all items are custom-made to order.

Please note that delivery times are estimates only and may vary due to courier delays or circumstances outside our control.

Contact
Email: sales@xpodisplays.co.uk
Response time: 24–48 hours